GREENZLIVE CONCIERGE · YOUR INFORMATION

A clear view of your privacy.

Effective 20 October 2026. GreenzLive Concierge is operated by BFF Web Consultants, Morne Jaloux, St. George’s, Grenada. This notice covers the shared concierge for OnTimeGreenz appointments, GreenzBuild estimate requests and BFF website or business-account setup.

Current pilot status

WhatsApp is in controlled testing. The test receiver accepts only the approved pilot sender. With the owner’s approval, text and voice notes can be processed to prepare Cornwall & Associates appointment-request drafts and send a pilot reply with the normal booking link. This is not a general customer rollout. Invited users can separately use voice and text in our web assistants. This notice does not mean a feature is available to everyone. We will explain the active channel and any additional use before enabling it.

Information we handle

When you contact the concierge, we may receive your WhatsApp phone number or platform identifier, profile name if supplied by WhatsApp, message text, message identifiers, timestamps and delivery information. For an authorised voice-note pilot, this can also include an audio attachment or its media reference, transcription and the draft created from it. For the approved pilot, audio may be downloaded into server memory and sent to OpenAI for transcription. Our worker does not save a raw audio file.

You may provide business names, contact details, services, hours and website requirements for business setup; a requested service, date and time for appointments; or job descriptions, locations and measurements for construction estimates. We ask for missing details rather than treating a draft as confirmed information. Please do not submit passwords, payment-card details, identity documents, confidential client case files, clinical histories or other sensitive information to the concierge.

Why we use it

We use the information to understand your request, prepare a reviewable draft, direct it to the appropriate service, support the pilot, prevent duplicate processing or misuse, and record usage against business allowances and the pilot budget. We do not use concierge information for unrelated advertising or sell it.

Business setup is separate from customer requests. OnTimeGreenz customers request service appointments; GreenzBuild customers request estimates. Reseller setup prepares a business booking account, contractor account or business website. A draft does not create a paid subscription, publish a website, confirm an appointment or send a priced quotation. You review the details, and the relevant business checks availability, scope and prices before committing.

Voice and AI processing

In the web assistant, recording begins only when you choose to record. The recording stays on your device until you choose transcription. Submitted audio and text are sent to OpenAI for transcription or draft preparation. Check the transcript before continuing. The web assistant does not persist the raw recording on our server; it retains request records, transcripts or generated drafts in private storage for review and support.

Sending a WhatsApp voice note shares it with WhatsApp and the business receiving it. If WhatsApp voice processing is enabled for your pilot, the assistant will disclose the AI processing before that processing starts and provide a typed alternative. For the owner-approved Cornwall & Associates pilot, sending a text or voice note to the test number asks the assistant to prepare an appointment-request draft. Voice notes must be under one minute and use the business’s remaining allowance. You can type instead. No appointment is confirmed by the assistant. We do not use the concierge to make eligibility decisions about healthcare, legal services, credit, employment or similar matters.

Who receives the information

Authorised BFF personnel can access the records needed to operate and support the concierge. If you ask to book a service or obtain an estimate, the relevant business receives the details you choose to submit through its normal confirmation or sharing process. The current Build assistant prepares a brief for you to review and copy; it does not automatically send a quotation.

Meta/WhatsApp provides WhatsApp messaging; HostGator hosts the test receiver and business apps; Cloudflare and ChatGPT Sites host the BFF site, private Hub and supporting storage; OpenAI processes submitted AI requests. These providers may process information outside Grenada under their own terms and privacy controls. WhatsApp’s transport protections do not mean a message remains private from the business or an AI provider once you choose to submit it for processing. PayPal handles authorised payments separately; no card details belong in a voice note or chat.

Provider information: WhatsApp privacy policy, OpenAI privacy policy, and PayPal privacy statement.

Storage and retention

WhatsApp pilot receiver records contain an allowlisted sender, message identifier, timestamp and either message text or an audio media reference. Records older than seven days are removed when the receiver next processes a valid signed event. Generated WhatsApp draft records are also removed after seven days when the worker next runs. This is not a guarantee that deletion happens at the exact seven-day mark. WhatsApp, devices and service providers keep their own copies under their controls.

Private Hub transcripts, saved drafts and request, usage or security records remain available for review until they are removed through an authorised deletion process. A fixed automatic deletion period has not been implemented for those records. Requests marked incomplete can retain usage reservations until reconciled. Actual booking, project, invoice and payment records are separate and may need to be retained for service delivery, accounting, disputes or other applicable obligations. Backup copies may remain until their normal rotation; a restore should reapply recorded deletion requests.

Your choices and deletion requests

You can choose text instead of voice, stop using the concierge, ask for human assistance, or request access, correction or deletion. Deleting a chat on your phone does not automatically delete the business’s server records. See data deletion instructions for the request process. BFF may need to verify control of the account or number, coordinate with the relevant business, and explain any records that must be retained. Do not send your password, an access token or a verification code with a request.

Security and contact

The pilot uses HTTPS, private server configuration for credentials, signed webhook checks, restricted pilot senders and duplicate-message identifiers. No system can guarantee absolute security. Contact BFF at sales@bffwebconsultants.org or +1 (473) 417-8666 for privacy questions or support. Material changes will be reflected here with an updated effective date and, where appropriate, a notice before a new use.